Right of revocation

Consumer Cancellation Policy

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of cancellation, you must inform us (Kay Link - smilestore® | Girardetstrasse 64 – D-45131 Essen | Phone: +49 (0) 201 453 549 - 0 | Fax: +49 (0)201 458 631 52 | Email: info(at)smile-store.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the [model cancellation form](https://d11ox3r23heddj.cloudfront.net/media/pdf/93/8d/1b/SMST-Widerruf-Formular-2021-DE.pdf), but it is not obligatory. You can electronically fill in and submit the model cancellation form or other clear statement via e-mail. If you use this option, we will communicate to you immediately (e.g. by e-mail) an acknowledgement of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive back from you the goods or proof of dispatch of the goods (whichever is the earliest). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the Right of Cancellation

The right of cancellation does not apply to contracts

for the supply of goods which are not prefabricated and which are manufactured to the consumer's specifications or are clearly personalized;
for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal is removed after delivery;
for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other goods.

Download your Cancellation Form (PDF, 101 KB)