• customer support: +49 201 453 549 -0
  • email: service@smile-store.de
  • free shipping from 39€ in DE & 79€ in AT
Spend an additional 39,00 € to qualify for free shipping in Germany.

Shipping fees

dhl

As a rule, your shipment is prepared on the same day and shipped one day later. We will send you the consignment number so that you know where your parcel is at all times. 

For tracking simply use the following link: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

Free shipping: Within Germany, we ship from a gross merchandise value of 39€ with DHL as Warenpost or Pacel free of shipping costs. This also applies to shipments that are delivered to Packstations. For Austria a gross value of goods of 79€ applies. For all other delivery countries currently no free delivery is offered.

The term "shipping fee" includes the costs for postage, packaging and logistics. The shipping costs include the legal value added tax and depend on the type and condition of the product. Please note that individual articles may be subject to individual shipping costs. An overview of the possible shipping costs can be found here. The exact amount is displayed in the shopping cart (Shipping cost calculator) or in the checkout area. 

If the delivery is made to a non-EU country, additional duties, taxes or fees may be payable by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before placing the order.

For organizational reasons, we do not offer a VAT refund service.

DHL Warenpost

Kostengünstiger Versand bis 50g • Regellaufzeit: 1-3 Tage • keine Versicherung • begrenzte Nachverfolgung • Zustellung im Briefkasten (keine Packstation)

Countries:
Germany
Weight:
to 0 kg
Weight: Shipping fees
from 0 kg €3.25
from 0.051 kg €5.85

Versandkostenfrei

Lieferung als Warenpost/Paket • Regellaufzeit: 1-3 Tage

Countries:
Germany
Warenwert:
von €39.00
Free shipping from €39.00
Weight: Shipping fees
from 0 kg €0.00

DHL incl. Packstation

DHL Go Green Germany incl. Packstation • Standard delivery time: 1-3 days

Countries:
Germany
Warenwert:
bis €38.99
Weight: Shipping fees
from 0 kg €5.85
from 2 kg €8.90

UPS Germany

UPS National • Standard delivery time: 1-2 days

Countries:
Germany
Weight: Shipping fees
from 0 kg €8.91
from 2 kg €9.70
from 5 kg €11.68
from 10 kg €15.75

DHL Austria

DHL International Premium - Standard delivery time: 3-5 days

Countries:
AUSTRIA
Free shipping from €79.00
Weight: Shipping fees
from 0 kg €12.50

DHL Netherlands

DHL International Premium - Standard delivery time: 3-5 days

Countries:
NETHERLANDS
Weight: Shipping fees
from 0 kg €10.50

DHL Swiss

DHL Economy - Standard delivery time: 5-7 days

Countries:
Switzerland
Weight: Shipping fees
from 0 kg €13.95
from 2 kg €15.25
from 5 kg €18.75
from 10 kg €24.75
from 20 kg €30.75

DHL Zone1 EU

DHL Premium International - Standard delivery time: 3-5 days

Countries:
Belgium, Denmark, France, Italy, LUXEMBOURG, Poland, Czech Republic, Monaco
Weight: Shipping fees
from 0 kg €17.25
from 2 kg €20.15
from 5 kg €25.25
from 10 kg €38.65
from 20 kg €45.45

DHL Zone1 Non EU

DHL Premium International • Standard delivery time: 3-5 days

Countries:
Liechtenstein
Weight: Shipping fees
from 0 kg €18.45
from 2 kg €19.35
from 5 kg €20.95
from 10 kg €23.95
from 20 kg €27.35

DHL Zone2 EU

DHL Premium International • Standard delivery time: 4-6 days

Countries:
SWEDEN, SPAIN, Hungary, Slovakia, SLOVENIA, Andorra, Holy See, San Marino
Weight: Shipping fees
from 0 kg €17.85
from 2 kg €21.35
from 5 kg €27.15
from 10 kg €49.20
from 20.000 kg €50.45

DHL Zone3 EU

DHL Premium International - Standard delivery time: 4-7 days

Countries:
FINLAND, Greece, IRELAND, PORTUGAL, Romania, Bulgaria, ESTONIA, CROATIA, LATVIA, Lithuania, MALTA, Cyprus
Weight: Shipping fees
from 0 kg €18.75
from 2 kg €23.15
from 5.000 kg €30.35
from 10 kg €44.85
from 20 kg €59.30

UPS Standard A

UPS Country Group A - Standard delivery time: 2-4 days

Countries:
Belgium, LUXEMBOURG, NETHERLANDS, Poland, Hungary, Czech Republic
Weight: Shipping fees
from 0 kg €12.12
from 2 kg €13.58
from 5 kg €16.59
from 10 kg €22.52

UPS Österreich

UPS Ländergruppe A • Laufzeit 1-2 Tage

Countries:
AUSTRIA
Weight: Shipping fees
from 0 kg €12.12
from 2 kg €13.58
from 5 kg €16.59
from 10 kg €22.52

UPS Standard B

UPS Country-Group B • Standard delivery time: 2-4 days

Countries:
Denmark, France, Italy, PORTUGAL, SPAIN, Romania, CROATIA, SLOVENIA
Weight: Shipping fees
from 0 kg €14.32
from 2 kg €16.23
from 5 kg €20.25
from 10 kg €27.74

UPS Standard E

UPS Country-Group E • Standard delivery time: 4-5 days

Countries:
FINLAND, Greece, ICELAND, SWEDEN, Slovakia, Bulgaria, ESTONIA, LATVIA, Lithuania
Weight: Shipping fees
from 0 kg €17.32
from 2 kg €20.25
from 5 kg €25.91
from 10 kg €37.04

UPS Express C

UPS Express C • Standard delivery time: 2 days

Countries:
IRELAND, MALTA, Cyprus
Weight: Shipping fees
from 0 kg €49.43
from 2 kg €59.33
from 5 kg €81.14
from 10 kg €158.60

UPS Express • Standard delivery time: 2-3 days

UPS Standard D

UPS Country-Group D/E • Standard delivery time 6 days

Countries:
United Kingdom, Guernsey, Isle of Man, Jersey, Northern Ireland
Warenwert:
von €170.00 bis €9,500.00
Free shipping from €170.00
Weight: Shipping fees
from 0 kg €16.86
from 2 kg €19.40
from 5 kg €24.07
from 10 kg €33.51

DHL Zone3 Non-EU

DHL Premium International • Standard delivery time: 4-6 days

Countries:
ICELAND, Norway, Albania, Belarus, Bosnia and Herzegovina, Macedonia (the former Yugoslav Republic of), Moldavia (Republic of), MONTENEGRO, Serbia, UKRAINE
Weight: Shipping fees
from 0 kg €19.40
from 2 kg €23.10
from 5 kg €29.10
from 10 kg €41.50
from 20 kg €53.50

s

UPS Standard E

UPS Country-Group E • Standard delivery time: 5-7 days

Countries:
Norway, Switzerland, Andorra, San Marino
Weight: Shipping fees
from 0 kg €20.01
from 2 kg €23.15
from 5 kg €29.44
from 10 kg €41.93

DHL Zone4

DHL Premium International - Standard delivery time: 12-16 days

Countries:
TURKEY, Israel, Algeria, Egypt, Georgia, LEBANON, Libya, Morocco, Russian Federation, Syrian Arab Republic, TUNISIA
Weight: Shipping fees
from 0 kg €36.40
from 2 kg €46.25
from 5 kg €62.70
from 10 kg €95.59
from 20 kg €128.48

DHL Zone5

DHL Go Green Premium International • Standard delivery time: 5-15 Tage

Countries:
ARAB EMIRATES, JAPAN, CANADA, Afghanistan, Armenia, Azerbeijan, Bahrain, Bangladesch, BHUTAN, Brunei Darussalam, Cambodia, China, INDIA, INDONESIA, IRAN (ISLAMIC REPUBLIC OF), Iraq, Kazakhstan, KUWAIT, Kyrgyzstan, LAO PEOPLE'S DEMOCRATIC REPUBLIC, Malaysia, Maldives, Mexiko, Mongolia, MYANMAR, Népal, KOREA (DEMOCRATIC PEOPLE'S REPUBLIC OF), Oman, Pakistan, PAPUA NEW GUINEA, PHILIPPINES, Quatar, Saudi Arabia, Singapore, Korea (Republic of), Sri Lanka, TAIWAN, Tajikistan, Thailand, TIMOR-LESTE, Turkmenistan, Uzbekistan, Vietnam, YEMEN
Weight: Shipping fees
from 0 kg €46.70
from 2 kg €68.60
from 5.000 kg €105.20
from 10 kg €178.30
from 20 kg €251.50

DHL standard delivery time: 5-15 days

UPS Express Saver G

UPS Country Group G • Standard delivery time: 4-5 days

Countries:
Canary Island
Weight: Shipping fees
from 0 kg €37.42
from 2 kg €54.60
from 5 kg €106.23
from 10 kg €228.28

UPS Expedited F

UPS Country Group F • Standard delivery time: 7-9 days

Countries:
ARAB EMIRATES, JAPAN, CANADA, USA, TURKEY, Belarus, Macedonia (the former Yugoslav Republic of), MONTENEGRO, Russian Federation, Saudi Arabia, Serbia, Singapore, TAIWAN, UKRAINE
Weight: Shipping fees
from 0 kg €31.13
from 2 kg €46.77
from 5 kg €82.75
from 10 kg €170.43

UPS Express F

UPS Country Group F • Express delivery time: 2-4 days

Countries:
CANADA, USA, Hong Kong, Saudi Arabia, Singapore
Weight: Shipping fees
from 0 kg €50.75
from 2 kg €69.90
from 5 kg €108.27
from 10 kg €201.65

DHL Zone6

DHL Premium International - Standard delivery time: 7-25 days

Countries:
Australia, Namibia, BRAZIL, ANGOLA, ARGENTINA, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Burkina Faso, Burundi, Cameroon, Cabo Verde, Central African Republic, Chad, Chile, Columbia, Congo, Congo (Democratic Republic Of the), Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gambia, Ghana, Grenada, Guatemala, GUINEA, GUINEA-BISSAU, Guyana, HAITI, Honduras, CÔTE D'IVOIRE, JAMAICA, Kenya, KIRIBATI, LESOTHO, LIBERIA, Madagascar, MALAWI, Mali, Mauritania, Mauritius, MOZAMBIQUE, New Zealand, Niger, NIGERIA, Panama, Paraguay, PERU, RWANDA, Samoa, Senegal, Seychelles, SIERRA LEONE, Somalia, Korea (Republic of), SOUTH SUDAN, Sudan, Suriname, Swasiland, TANZANIA, UNITED REPUBLIC OF, Togo, TONGA, Trinidad and Tobago, UGANDA, URUGUAY, VANUATU, VENEZUELA (BOLIVARIAN REPUBLIC OF), Zambia, Zimbabwe
Weight: Shipping fees
from 0 kg €61.50
from 2 kg €88.25
from 5.000 kg €132.75
from 10 kg €221.75
from 20 kg €310.75